FCS Voice
Trusted by hotels around the world
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Key Benefits
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Handle voicemail and calls within the hotel through the PABX phone system - for both guests and staff.
Set up auto wake up calls - with multiple alerts, escalations, and call-back snooze functions - for individual guests or groups.
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Filter and automatically route guest calls to the best available operator to address inquiries through auto-attendant.
While Auto-Attendant follows menu choices, IVR provides interaction based on a callers voice response - providing more tailored interactions
Connect your PABX to Voice Over Internet Protocol (VOIP), through digital or analog interfaces.
Access reports to spot patterns, understand guest preferences, and make data-driven decisions to improve guest experiences.
Full Suite Hospitality Products. Seamless Integration.
You Asked. We Answered.
All of our FCS products are designed to adapt to different property sizes and structures with ease. Small, medium, and large hotels widely benefit from FCS1, FCS Voice, and FCS Gateway.
Our products have extensive integration capabilities and open API, ensuring seamless integration into your hotel’s Property Management System (PMS) and third-party solutions.
Yes, all FCS products are multi-property solutions. Our solutions can be adapted to the unique challenges and settings of each property. Additionally, users can easily switch between properties to view statuses and take actions, as needed. Note: The multi-property option for FCS Voice is only available for Session Initiation Protocol (SIP).
All FCS products are intuitive and user-friendly solutions, making implementation and staff adoption straight-forward and easy. The FCS team provides comprehensive training and support, and the solution’s ease of use enables a smooth implementation.
What Our Customers Say
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With 791 guest rooms and extensive meeting spaces, public areas and back offices, we needed a sophisticated solution to support our operational departments, which we found with FCS1. The customer service and support have been excellent and made a very accelerated implementation possible. FCS1 is an excellent tool for hotels to improve efficiencies and after extensive research, we are convinced that it is the best option available on the market for us and I can recommend the system to other hotels.
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Thanks to FCS1, we've got everything under control behind the scenes. It's like having a backstage pass to our operations, allowing us to handle guest requests flawlessly. Plus, with its real-time tracking and integration with our PMS, we're always in the know about every aspect of our daily business. FCS1 has truly transformed our operations and helps us to focus what matters the most, our guest!
With 791 guest rooms and extensive meeting spaces, public areas and back offices, we needed a sophisticated solution to support our operational departments, which we found with FCS1. The customer service and support have been excellent and made a very accelerated implementation possible. FCS1 is an excellent tool for hotels to improve efficiencies and after extensive research, we are convinced that it is the best option available on the market for us and I can recommend the system to other hotels.
Transform Your Hotel’s Operations
