FCS1 Incident Management

Record every detail of incident handling – from logging and monitoring to investigation and reporting.

Key Benefits

Addressing incidents is crucial for safety, trust, and regulatory compliance.

Proactive risk management

Enable prompt and effective incident resolution by proactively managing issues to minimize liabilities and enhance safety for guests and staff

Regulatory compliance

Facilitate thorough recording of incidents, including involved parties and actions taken essential for legal compliance and future reference.

Guest confidence & safety

Demonstrate commitment to guest safety and well-being, enhancing trust and maintaining the hotel's brand status and reputation.

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Handle Every Incident at Ease

Manage all incidents such as service lapses, accidents, altercations, and medical emergencies that affect guests and staff. Enables efficient logging, syncing, and real-time monitoring across departments.

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Incident Analysis and Prevention

Analyze incidents and classify the severity, investigate root causes, enabling follow-ups, and implement preventive measures.

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Automated Compensation and Task Allocation

Indicate incident severity, include descriptions, assign the compensations to appropriate cost centers, dispatches corrective tasks automatically, reducing manual effort and potential errors.

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Retrieve Past Records Easily

Maintain proper records with attachments and comments. Quick access to historical records.

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Get Notified To Take Action

Manage incidents in real time.

Avoid delays in resolution with automated notifications to staff, and quick resolution.

Manage Incidents On The Go

Efficiently log and sync incidents - in one place.

Update on the go for real-time incident monitoring across departments.

Track & Manage Compensation

Streamline your compensation process and dispatch corrective tasks automatically.

Retrieve Past Records Easily

Maintain proper records with attachments and comments.

Quickly access past records as needed.

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Full Suite Hospitality Products. Seamless Integration.

Sync your PMS, in-room controls, and more to FCS1 for two-way updates, in real time, from any device.

From room status & guest data, to mini bar and linen posting, add FCS1 to your stack and experience the power of integration.

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You Asked. We Answered

Have more? Contact us.

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Is FCS1 suitable for all types of hotels?

FCS1 is built to scale with your business—whether you're managing a single boutique property, a full-service resort, or an entire portfolio of hotels across multiple locations. Its flexible architecture allows you to configure workflows, roles, and integrations based on your operational needs, ensuring consistency across properties while accommodating unique local requirements.

What is FCS1?

FCS1 is an all-in-one hospitality operations solution designed to simplify the management of tasks, requests, and communications across departments. It streamlines workflows, improves response times, and ensures service consistency through automation, real-time updates, and mobile accessibility.

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Is FCS1 mobile-friendly for on-the-go staff?

Yes. FCS1 features a mobile-first design that enables staff to receive updates, log tasks, and resolve issues directly from their mobile devices—no matter where they are on their property.

What are all the products under FCS1?

The full suite of FCS1 Products include FCS1 Jobs, FCS1 Cleaning, FCS1 Maintenance, FCS1 Incident Management, FCS1 Concierge, FCS1 Breakfast Attendance, FCS1 Inspection Task, FCS1 Call Accounting, and FCS1 Voicemail.

Does FCS1 integrate with our existing systems like PMS and PABX?

FCS1 is designed to integrate seamlessly with your existing systems, including Property Management Systems (PMS) and Private Automatic Branch Exchange (PABX). This enables real-time room status updates, automated job dispatch, and service request routing, reducing manual work, improving team coordination, and enhancing guest service.

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How does FCS provide support to its customers?

We provide 24/7 global support, multi-language local assistance in key regions, and a dedicated onboarding team to ensure a smooth transition. You’ll also get access to training resources and product updates.

How does FCS1 improve guest satisfaction?

By automating workflows and minimizing delays in service delivery, FCS1 helps hotel teams respond faster to guest needs, reducing complaints and enhancing the overall stay experience.

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Voices That Matter

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