FCS1 Incident Management

Incidents & guest complaints, managed.

Key Benefits

Handle your guest complaints and incidents.

Handle Incidents

Manage all incidents - service lapses, accidents, altercations, medical emergencies, and more - for your guests, staff, or residents.

Manage Compensation

Assign compensation depending on severity, and post costs to the right cost centers, in a few clicks.

Cut Unnecessary Expenses

Avoid recurring problems by analyzing incidents, finding the main causes, and lowering compensation costs.

Get Notified To Take Action

Manage incidents in real time.

Avoid delays in resolution with automated notifications to staff, and quick resolution.

Manage Incidents On The Go

Efficiently log and sync incidents - in one place.

Update on the go for real-time incident monitoring across departments.

Track & Manage Compensation

Streamline your compensation process and dispatch corrective tasks automatically.

Retrieve Past Records Easily

Maintain proper records with attachments and comments.

Quickly access past records as needed.

Get Notified To Take Action

Manage incidents in real time.

Avoid delays in resolution with automated notifications to staff, and quick resolution.

Manage Incidents On The Go

Efficiently log and sync incidents - in one place.

Update on the go for real-time incident monitoring across departments.

Track & Manage Compensation

Streamline your compensation process and dispatch corrective tasks automatically.

Retrieve Past Records Easily

Maintain proper records with attachments and comments.

Quickly access past records as needed.

Book a Demo

Full Suite Hospitality Products. Seamless Integration.

Sync your PMS, in-room controls, and more to FCS1 for two-way updates, in real time, from any device.

From room status & guest data, to mini bar and linen posting, add FCS1 to your stack and experience the power of integration.

You Asked. We Answered.

Have more? Contact us.
What benefits can FCS Solutions offer my hotel?

FCS Solutions streamline hotel operations, improve guest satisfaction, and enhance team efficiency through automation and real-time data insights.

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What types of hotels are best suited for FCS Solutions?

FCS Solutions are adaptable for all hotel sizes, from boutique hotels to large chains, ensuring seamless integration across diverse property types.

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How does FCS1 improve operational efficiency in my hotel?

FCS1 centralizes key hotel operations such as housekeeping, guest services, and maintenance, enabling automated workflows that reduce manual tasks and improve overall efficiency.

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Can FCS Solutions integrate with my hotel's existing technology?

Yes, FCS Solutions are designed to integrate with existing systems like your PMS, allowing a smooth transition and enhancing your hotel's operational performance.

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What Our Customers Say

ALASTAIR LAIRD
Hotel Manager, Hilton Prague

With 791 guest rooms and extensive meeting spaces, public areas and back offices, we needed a sophisticated solution to support our operational departments, which we found with FCS1. The customer service and support have been excellent and made a very accelerated implementation possible. FCS1 is an excellent tool for hotels to improve efficiencies and after extensive research, we are convinced that it is the best option available on the market for us and I can recommend the system to other hotels.

Sergio De Paulo
CEO - IHG Group

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Sergio De Paulo
CEO - IHG Group

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Burak Gures
Information Systems Manager, Hilton Adelaide

Thanks to FCS1, we've got everything under control behind the scenes. It's like having a backstage pass to our operations, allowing us to handle guest requests flawlessly. Plus, with its real-time tracking and integration with our PMS, we're always in the know about every aspect of our daily business. FCS1 has truly transformed our operations and helps us to focus what matters the most, our guest!

Alastair Laird
Hotel Manager, Hilton Prague

With 791 guest rooms and extensive meeting spaces, public areas and back offices, we needed a sophisticated solution to support our operational departments, which we found with FCS1. The customer service and support have been excellent and made a very accelerated implementation possible. FCS1 is an excellent tool for hotels to improve efficiencies and after extensive research, we are convinced that it is the best option available on the market for us and I can recommend the system to other hotels.

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