FCS1 Breakfast Attendance

Monitors guest breakfast check-ins and signals housekeeping to refresh rooms for faster turnover.

Key Benefits

Track guest breakfast check-ins, entitlements, and dining progress in real-time to optimize service flow and reduce wait times.

Operational efficiency

Streamlines communication particularly for housekeeping and food services, fostering a cohesive operational environment.

Paper waste reduction

Eliminates the need for printed breakfast attendance list and manual guest verification, reducing errors.

Accurate demand forecasting

Utilizes attendance data to forecast breakfast demand, reducing waste and enhancing cost savings.

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Smart Room Cleaning

Automatically triggers room cleaning orders when guests attend breakfast, enabling housekeeping to service rooms efficiently while guests are occupied, thus minimizing disruptions.

Real-time Guest Tracking

Provides up-to-the-minute data on which guests are attending breakfast, allowing staff to optimize service delivery and resource allocation effectively.

Enhanced Guest Experience

Ensures that rooms are cleaned during breakfast hours, minimizing guest disturbances and contributing to a more pleasant stay.

Job & Maintenance Order Management

Easily create, track, and complete orders with escalation support.
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Monitor all active and completed orders in a centralized dashboard for better visibility and control.

Order Reports

Generate detailed reports for Job Orders (JO) and Maintenance Orders (MO) to track task status, completion rates, and operational efficiency.

Built-in Messenger

Enhance team communication with an integrated chat feature, enabling real-time messaging for faster collaboration and task coordination.

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Full Suite Hospitality Products. Seamless Integration.

Sync your PMS, in-room controls, and more to FCS1 for two-way updates, in real time, from any device.

From room status & guest data, to mini bar and linen posting, add FCS1 to your stack and experience the power of integration.

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You Asked. We Answered

Have more? Contact us.

What is FCS1?

FCS1 is an all-in-one hospitality operations solution designed to simplify the management of tasks, requests, and communications across departments. It streamlines workflows, improves response times, and ensures service consistency through automation, real-time updates, and mobile accessibility.

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What are all the products under FCS1?

The full suite of FCS1 Products include FCS1 Jobs, FCS1 Cleaning, FCS1 Maintenance, FCS1 Incident Management, FCS1 Concierge, FCS1 Breakfast Attendance, FCS1 Inspection Task, FCS1 Call Accounting, and FCS1 Voicemail.

Is FCS1 suitable for all types of hotels?

FCS1 is built to scale with your business—whether you're managing a single boutique property, a full-service resort, or an entire portfolio of hotels across multiple locations. Its flexible architecture allows you to configure workflows, roles, and integrations based on your operational needs, ensuring consistency across properties while accommodating unique local requirements.

Does FCS1 integrate with existing systems like PMS and PABX?

FCS1 is designed to integrate seamlessly with your existing systems, including Property Management Systems (PMS) and Private Automatic Branch Exchange (PABX). This enables real-time room status updates, automated job dispatch, and service request routing, reducing manual work, improving team coordination, and enhancing guest service.

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How does FCS provide support to its customers?

We provide 24/7 global support, multi-language local assistance in key regions, and a dedicated onboarding team to ensure a smooth transition. You’ll also get access to training resources and product updates.

Is FCS1 mobile-friendly for on-the-go staff?

Yes. FCS1 features a mobile-first design that enables staff to receive updates, log tasks, and resolve issues directly from their mobile devices—no matter where they are on their property.

How does FCS1 improve guest satisfaction?

By automating workflows and minimizing delays in service delivery, FCS1 helps hotel teams respond faster to guest needs, reducing complaints and enhancing the overall stay experience.

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Voices That Matter

Name

Title, Company

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Case Study

Sergio De Paulo

CEO - IHG Group

Case Study

Sergio De Paulo

CEO - IHG Group

Case Study

Jennifer Rice Palmer

Vice President of Guest Contact and Revenue Management, Rosen Hotels & Resorts

For fifty years, Rosen Hotels & Resorts has anticipated guest needs by equipping our associates with the tools to succeed. FCS1 helps us manage guest requests and maintenance tasks with greater precision, reinforcing the standards our company has upheld for decades.

Case Study

Parker Zeng

Assistant Director of Housekeeping, Rissai Valley, A Ritz-Carlton Reserve

In the past two years, FCS1 has proven easy for our staff to adopt. The training quality was excellent, helping us reduce retraining costs from staff turnover. FCS also provides 24/7 companion-style support, with fast responses and regular on-site follow-ups to address our operational pain points. By using FCS1, our hotel has effectively reduced unnecessary communication, shortened room turnaround time, and created the conditions for effective operations.

Case Study

Dama Yasa

Director of Style, W Bali - Seminyak

FCS1 supports real-time task execution and has helped us minimize errors across the team. It’s reliable, especially when syncing with the PMS, and helps us deliver a smoother guest experience. With FCS1, we don’t need to keep checking or calling - everything is visible on-screen. It has helped reduce errors, save time, and made our operations more effective.

Case Study

Wong Sau Lin

Housekeeping Manager, The Fullerton Hotel Singapore

FCS1 helps us enhance productivity and improve team coordination. We rely on its stable desktop system for efficient task monitoring and faster response times across departments

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Nicole Ames

Director of Front Office, Caribe Royale Orlando

Staff productivity has improved because we no longer waste time chasing updates between departments. Everyone uses the same system, so you can simply check the job order. And once it’s done, it’s marked complete and ready for the guest.

Case Study

Phil Klinkenberg

Hotel Manager, Caribe Royale Orlando

Integrating the FCS1 platform into our operations has significantly improved efficiency and enhanced cross-departmental communication between housekeeping, engineering, and the front office.

Case Study

Max Mei

Director of Style，W Shanghai – The Bund

FCS1 has been a game-changer for our housekeeping operations. Its stability and reliability ensure smooth daily workflows, while the mobile-first design keeps our team connected in real time. With better room tracking and automation, we've improved efficiency and enhanced our guest experience.

Case Study