In-Room Guest Services (IRGS)

Empower guests with instant access to hotel services while giving your team complete visibility to track and fulfil every request

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Modern Guests Expect More

Today's guests expect the same convenience from their hotel that they experience in everyday digital services. They want instant access to information, seamless ordering, and quick service, all without having to pick up the phone or visit the front desk.

FCS1 In-Room Guest Services (IRGS) replaces traditional guest directories and manual service requests with a browser-based experience that's fast, intuitive, and always available.

The Perfect Solution At Guest's Fingertips

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The Digital Guest Experience Platform

From in-room dining and laundry requests to hotel information and amenities, FCS1 IRGS gives guests instant access to everything they need from their own mobile device while while every request is routed directly into FCS1 for faster, more consistent service

In-Room Dining

Browse menus and place orders, with requests sent directly to Hotel's F&B

Laundry Services

Schedule laundry and dry-cleaning collection in seconds

Guest Requests

Request amenities or report issues instantly

Hotel Facilities

Find restaurants, opening hours, maps, and hotel information

FCS1 Jobs must be enabled to unlock and operate these features.

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Job & Maintenance Order Management

Easily create, track, and complete orders with escalation support.

Monitor all active and completed orders in a centralized dashboard for better visibility and control.

Order Reports

Generate detailed reports for Job Orders (JO) and Maintenance Orders (MO) to track task status, completion rates, and operational efficiency.

Built-in Messenger

Enhance team communication with an integrated chat feature, enabling real-time messaging for faster collaboration and task coordination.

Digitalize Your Guest Requests

Self-service menu, from your guests’ rooms, to their doors.

Fully contactless with automation & escalation.

Create & Assign Tasks In Two Clicks

Dispatch tasks and guest requests, on the go.

Assign tasks automatically, to the right staff, at the right time - for quicker action.

Stay On Top Of Every Request

Get notifications every step of the way - from start to end.

Reminders and timers to minimize response time and provide consistent & timely service.

Powerful Escalation For Timely Delivery

Make sure every request is sorted.

With notifications to supervisors & managers triggered automatically when tasks are overdue: track your tasks, from start to finish.