FCS AIOP

Always-on AI Operator designed to automate guest call handling and service requests for hotels

A New Era in Hospitality AI

At the heart of every great stay is a team delivering exceptional service. But with leaner teams and rising guest expectations, consistency has never been more challenging, or more critical.

‍FCS AIOP lightens the load by handling routine guest requests with speed and precision, so your staff can focus on delivering memorable guest experiences.

Meet Lucy, Your Hotel's AI Operator

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Built for Hospitality. Powered by Intelligence.

Deployed on-premise and integrated to FCS1, FCS AIOP automates call handling and request management from end to end. Every call, every request, every response is efficiently managed, routed, and completed without delay.

From housekeeping requests to basic maintenance issues, FCS AIOP manages routine demand, so teams can remain focused on high-value, meaningful guest interaction.

Automation

Handles routine guest requests and sends
them directly to the right department through the FCS1 platform. This reduces the front desk’s workload and speeds up response times.

Unified Communication

Integrates with existing PABX system. Handles guest calls with precision, even during peak seasons. So, no request goes unanswered and no guest is left waiting.

Service Quality

Bundled with four AI Operators to accommodate busy periods. Pre-trained to handle guest interactions, personalized to brand's standards with tailored responses.

How FCS AIOP works

Hotel Guest

Guest makes a call from the in-room phone to make a request

Al Operator

Takes the call, identifies and processes the request

Order Request

When the call ends, the request is routed to FCS1 platform

Order Creation

Orders are auto-assigned the moment they are created

Order Completion

The appropriate staff will fulfill the task

Job & Maintenance Order Management

Easily create, track, and complete orders with escalation support.

Monitor all active and completed orders in a centralized dashboard for better visibility and control.

Order Reports

Generate detailed reports for Job Orders (JO) and Maintenance Orders (MO) to track task status, completion rates, and operational efficiency.

Built-in Messenger

Enhance team communication with an integrated chat feature, enabling real-time messaging for faster collaboration and task coordination.

Digitalize Your Guest Requests

Self-service menu, from your guests’ rooms, to their doors.

Fully contactless with automation & escalation.

Create & Assign Tasks In Two Clicks

Dispatch tasks and guest requests, on the go.

Assign tasks automatically, to the right staff, at the right time - for quicker action.

Stay On Top Of Every Request

Get notifications every step of the way - from start to end.

Reminders and timers to minimize response time and provide consistent & timely service.

Powerful Escalation For Timely Delivery

Make sure every request is sorted.

With notifications to supervisors & managers triggered automatically when tasks are overdue: track your tasks, from start to finish.

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Features of FCS AIOP

With a simple plug-and-play to the hotel’s infrastructure, FCS AIOP integrates seamlessly into your operations, adapting to your property’s unique needs, improving with every interaction.

Call Recording

All calls are recorded to support training and audit purposes.

Security

Services are hosted on-premise, safeguarding sensitive guest and operational data.

Personalization

Customizable operator persona with greetings tailored to the hotel’s unique brand identity

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