FCS1 Breakfast Attendance
早餐出勤

将宾客的用餐习惯与运营效率相结合,以提升舒适度和服务质量。

核心价值

即时追踪宾客的早餐签到情况、用餐权益以及用餐进展,以优化服务流程并缩短等待时间。

运营效率

简化沟通流程,尤其是针对客房服务和餐饮服务,营造一个紧密协作的运营环境。

减少纸张浪费

无需打印早餐出勤名单,也无需人工核对客人信息,减少错误的同时,降低纸张使用。

准确的需求预测

利用出勤数据预测早餐需求,减少浪费并提高成本节约。

智能客房清洁

当客人早餐时,系统会自动触发客房清洁指令,使客房服务人员能够在客人用餐时高效地清洁房间,从而最大限度地减少对客人的打扰。

实时宾客跟踪

提供正在早餐客人的即时数据,使工作人员能够有效地优化服务提供和资源分配。

提升宾客体验

确保在早餐时间清洁房间,最大限度地减少对宾客的干扰,为宾客提供更愉快的住宿体验。

Job & Maintenance Order Management

Easily create, track, and complete orders with escalation support.

Monitor all active and completed orders in a centralized dashboard for better visibility and control.

Order Reports

Generate detailed reports for Job Orders (JO) and Maintenance Orders (MO) to track task status, completion rates, and operational efficiency.

Built-in Messenger

Enhance team communication with an integrated chat feature, enabling real-time messaging for faster collaboration and task coordination.

Book a Demo

无缝集成全套产品

将您的酒店物业管理系统(PMS)、 房控系统等与 FCS1同步,通过任何设备皆可 实现实时双向更新。从客房状态、宾客数据,到迷你吧及布草记 录,将FCS1融入您的系统,体验集成的强大 效能。

有问必答

什么是 FCS1?

FCS1是FCS解决方案的核心,旨在简化和增强酒店运营。作为旗舰产品,FCS1统一了基本的运营工具,使酒店能够简化工作流程,自动执行重复任务并改善团队间的协作。凭借其直观的界面和强大的功能,FCS1 使酒店能够在提高运营效率的同时提供更好的宾客体验。FCS1专为满足现代酒店业的动态需求而量身定制,是实现更智能、更具适应性的酒店管理的基础。

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FCS1 下的所有产品都有哪些?

FCS1全套产品包括FCS1工作、FCS1清洁、FCS1维护、FCS1事件管理、FCS1礼宾服务、FCS1早餐出勤、FCS1检查任务、FCS1呼叫记账和FCS1语音信箱。

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哪些类型的酒店最适合 FCS 解决方案?

FCS Solutions旨在满足各种酒店业务,包括精品酒店、度假村、服务式公寓和全球连锁酒店。我们的模块化方法可确保可扩展性,以满足任何物业规模的需求。

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FCS1 是否与我们的现有系统,如 PMS 和 PABX 集成?

FCS1 旨在与您的现有系统无缝集成,包括物业管理系统 (PMS) 和私人自动分支交换机 (PABX)。这样可以实现实时房间状态更新、自动任务调度和服务请求路由,从而减少手动工作,改善团队协调并增强访客服务。

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FCS 如何为其客户提供支持?

我们提供全天候全球支持,在关键地区提供多语言本地援助,并设有专门的入职团队,以确保平稳过渡。您还可以访问培训资源和产品更新。

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FCS1 是否适合在移动设备上工作?

是的。FCS1 采用移动优先的设计,使员工无论身在何处,都能直接通过移动设备接收更新、记录任务和解决问题。

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FCS1 如何提高宾客满意度?

通过自动化工作流程和最大限度地减少服务交付延迟,FCS1帮助酒店团队更快地响应客人的需求,减少投诉并改善整体住宿体验。

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重要的声音

阿拉斯泰尔·莱尔德
布拉格希尔顿酒店经理

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塞尔吉奥·德保罗
首席执行官-洲际酒店集团集团

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塞尔吉奥·德保罗
首席执行官-洲际酒店集团集团

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Jennifer Rice Palmer
Vice President of Guest Contact and Revenue Management, Rosen Hotels & Resorts

For fifty years, Rosen Hotels & Resorts has anticipated guest needs by equipping our associates with the tools to succeed. FCS1 helps us manage guest requests and maintenance tasks with greater precision, reinforcing the standards our company has upheld for decades.

Parker Zeng
Assistant Director of Housekeeping, Rissai Valley, A Ritz-Carlton Reserve

In the past two years, FCS1 has proven easy for our staff to adopt. The training quality was excellent, helping us reduce retraining costs from staff turnover. FCS also provides 24/7 companion-style support, with fast responses and regular on-site follow-ups to address our operational pain points. By using FCS1, our hotel has effectively reduced unnecessary communication, shortened room turnaround time, and created the conditions for effective operations.

Dama Yasa
Director of Style, W Bali - Seminyak

FCS1 supports real-time task execution and has helped us minimize errors across the team. It’s reliable, especially when syncing with the PMS, and helps us deliver a smoother guest experience. With FCS1, we don’t need to keep checking or calling - everything is visible on-screen. It has helped reduce errors, save time, and made our operations more effective.

Wong Sau Lin
Housekeeping Manager, The Fullerton Hotel Singapore

FCS1 helps us enhance productivity and improve team coordination. We rely on its stable desktop system for efficient task monitoring and faster response times across departments

Nicole Ames
Director of Front Office, Caribe Royale Orlando

Staff productivity has improved because we no longer waste time chasing updates between departments. Everyone uses the same system, so you can simply check the job order. And once it’s done, it’s marked complete and ready for the guest.

Phil Klinkenberg
Hotel Manager, Caribe Royale Orlando

Integrating the FCS1 platform into our operations has significantly improved efficiency and enhanced cross-departmental communication between housekeeping, engineering, and the front office.

Max Mei
上海外滩 W 酒店时尚总监

FCS1改变了我们酒店服务的运营效率。它的稳定性和可靠性确保了日常工作流程的顺畅性,而移动优先的设计使我们的团队保持实时联系。通过更好的房间跟踪和自动化,我们提高了效率并增强了宾客体验。

7/ 24 小时服务支持,持续引领前 行。