FCS AIOP
FCS1 Lite 介绍
FCS1 Lite 简化版专为客房数量在 100 间以下的酒店而设计，旨在轻松高效地简化基本运营任务。它与 FCS1 具有相同的 “基因”，这个轻量级版本提供了一种可扩展的、基于订阅的模式，非常适合那些希望改善团队协作、任务管理和整体服务质量的成长型酒店。
FCS AIOP lightens the load by handling routine guest requests with speed and precision, so your staff can focus on delivering memorable guest experiences.
核心价值
Deployed on-premise and integrated to FCS1, FCS AIOP automates call handling and request management from end to end. Every call, every request, every response is efficiently managed, routed, and completed without delay.
From housekeeping requests to basic maintenance issues, FCS AIOP manages routine demand, so teams can remain focused on high-value, meaningful guest interaction.
支持在任意设备上实时分配、跟踪和监控维护及宾客服务任务。FCS1 Lite 确保任务无遗漏，提升问责制与服务交付。
them directly to the right department through the FCS1 platform. This reduces the front desk’s workload and speeds up response times.
FCS1 Lite 采用纯订阅模式，无需高额前期投资，即可提供经济实惠的基本运营软件。
用数字化的任务分配和状态更新取代人工流程。通过提供即时通知，实现跨部门信息共享，从而加强团队协作。
How FCS AIOP works
Hotel Guest
Guest makes a call from the in-room phone to make a request
Al Operator
Takes the call, identifies and processes the request
Order Request
When the call ends, the request is routed to FCS1 platform
Order Creation
Orders are auto-assigned the moment they are created
Order Completion
The appropriate staff will fulfill the task
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为什么选择 FCS1 Lite？
All calls are recorded to support training and audit purposes.
Services are hosted on-premise, safeguarding sensitive guest and operational data.
Customizable operator persona with greetings tailored to the hotel’s unique brand identity
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FCS 变革酒店运营模式
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