Unlocking the New Era of Smart Hospitality 2025

Bali came alive with innovation as FCS Solutions joined the Marriott In-Market IT Workshop 2025 at the Sheraton Bali Kuta Resort. The event brought together IT Cluster Leaders from Indonesia, Malaysia, Singapore, Maldives, Japan, Australia, New Zealand, and the Pacific Islands for three days of collaboration and knowledge-sharing. Agnes Putri, Commercial Director Indonesia, presented “Beyond Service Excellence: Creating Hospitality Intelligence with FCS1”, sparking discussions on how AI and technology can unlock smarter hotel operations. Meanwhile, Kim Staughton, Commercial Director Australia, New Zealand, and The Pacific, and Agnes reconnected with industry peers and engaged new contacts eager to explore FCS1 solutions. The FCS booth was buzzing with energy, facilitating hands-on experiences and meaningful conversations. Special thanks to the Marriott team, including Ashish Kale, Craig Mills, Wallace Sim, Budi Wibowo, Kunal Kshirsagar, and Carrie Chow, for delivering a smooth and engaging experience. 📍 Next stop: Marriott In-Market IT Workshop 2025 – Bangkok, continuing the journey of hospitality innovation across the region.

On August 22, 2025, over 50 hospitality leaders including IT managers, GMs, C-level executives, and owners gathered in Chiang Mai for Unlocking the New Era of Smart Hospitality 2025. As sponsors, FCS Solutions showcased how FCS1 solutions enhance operations, elevate guest experiences, and unlock new opportunities. Papatchaya Supatamarat, Commercial Director of Thailand of FCS Solutions, shared insights on implementing smart technology to improve hotel efficiency. Attendees engaged in hands-on experiences at Booth 3 and explored forward-looking strategies for the future of hospitality operations. Special thanks to JW Plus for hosting a world-class event and highlighting Chiang Mai as a hub for innovation.

FCS Solutions returned to Four Points by Sheraton Linkou Taipei for another Marriott IT Workshop, we introduced Marriott teams in Taiwan to FCS1 Call Accounting, FCS1 Voicemail, and the FCS1 Gateway. These solutions are designed to enhance communication, safeguard hotel operations, and improve overall efficiency. Giving Marriott teams the right tools to deliver seamless guest experiences.