In-Room Guest Services (IRGS)

Solución de facturación e integración de huéspedes para hoteles.

Modern Guests Expect More

Today's guests expect the same convenience from their hotel that they experience in everyday digital services. They want instant access to information, seamless ordering, and quick service, all without having to pick up the phone or visit the front desk.

FCS1 In-Room Guest Services (IRGS) replaces traditional guest directories and manual service requests with a browser-based experience that's fast, intuitive, and always available.

The Digital Guest Experience Platform

From in-room dining and laundry requests to hotel information and amenities, FCS1 IRGS gives guests instant access to everything they need from their own mobile device while while every request is routed directly into FCS1 for faster, more consistent service

Integre cualquier solución

Asigne, realice el seguimiento y supervise las tareas en tiempo real de los servicios de mantenimiento y para huéspedes desde cualquier dispositivo. FCS1 Lite garantiza que ninguna tarea pase desapercibida, lo que mejora la responsabilidad y la prestación de servicios.

Conecte todas sus propiedades

FCS1 Lite es un modelo solo por suscripción que proporciona un acceso asequible al software operativo esencial sin una gran inversión inicial.

Guest Requests

Request amenities or report issues instantly

Hotel Facilities

Find restaurants, opening hours, maps, and hotel information

Guest Feedback

Share feedback throughout the stay

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Gestión de pedidos de trabajos y mantenimiento

Crea, rastrea y completa pedidos fácilmente con el soporte de escalamiento.

Supervise todos los pedidos activos y finalizados en un panel centralizado para una mejor visibilidad y control.

Informes de pedidos

Genere informes detallados para las órdenes de trabajo (JO) y las órdenes de mantenimiento (MO) para realizar un seguimiento del estado de las tareas, las tasas de finalización y la eficiencia operativa.

Mensajería integrada

Mejore la comunicación del equipo con una función de chat integrada, que permite enviar mensajes en tiempo real para una colaboración y coordinación de tareas más rápidas.

Digitalize Your Guest Requests

Self-service menu, from your guests’ rooms, to their doors.

Fully contactless with automation & escalation.

Create & Assign Tasks In Two Clicks

Dispatch tasks and guest requests, on the go.

Assign tasks automatically, to the right staff, at the right time - for quicker action.

Stay On Top Of Every Request

Get notifications every step of the way - from start to end.

Reminders and timers to minimize response time and provide consistent & timely service.

Powerful Escalation For Timely Delivery

Make sure every request is sorted.

With notifications to supervisors & managers triggered automatically when tasks are overdue: track your tasks, from start to finish.

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How FCS1 IRGS Works

Hotel Guest

Guest makes a call from the in-room phone to make a request

Al Operator

Takes the call, identifies and processes the request

Order Request

When the call ends, the request is routed to FCS1 platform

Order Creation

Orders are auto-assigned the moment they are created

Order Completion

The appropriate staff will fulfill the task

Why Hotels Choose IRGS

FCS1 Lite se creó para hoteles pequeños y medianos de menos de 100 habitaciones y ofrece un modelo de suscripción asequible para agilizar los flujos de trabajo de las tareas. Respaldado por décadas de experiencia en tecnología hotelera, ofrece confiabilidad y simplicidad para operaciones eficientes.

Digital Guest Convenience

Give guests instant access to hotel services from their own mobile device without downloading an app

Connected Hotel Operations

Every guest interaction becomes a tracked workflow, giving teams complete visibility from request to completion

Faster Service Delivery

Automatically route guest requests to the right department, reducing delays and manual coordination

Less Pressure on Front Desk

Reduce incoming calls and repetitive enquiries so staff can focus on delivering exceptional hospitality

Customizable Content

Update hotel information, dining menus, promotions, amenities, and services, whenever needed

Actionable Insights

Monitor request volumes, response times, and service performance to continuously improve guest satisfaction