Event Highlights

ILHA Inspire USA 2025 in Las Vegas brought together leaders and innovators from across the luxury hospitality industry to explore emerging trends shaping the future of high-end guest experiences. The event highlighted the evolving role of technology in supporting human expertise—helping teams reduce operational friction, gain clarity, and make confident decisions without compromising personal service. Throughout the event, conversations focused on how AI-driven intelligence and smarter operational platforms are transforming behind-the-scenes workflows into seamless, invisible excellence that guests genuinely experience. The strong engagement reflected the industry’s commitment to blending relationship-driven hospitality with technology that enables precision, consistency and confidence at scale.

FCS Solutions participated in the 62nd General Assembly of the Magyar Szállodák és Éttermek Szövetsége (Hungarian Hotel & Restaurant Association), Hungary’s premier annual gathering for hospitality professionals. The event, hosted at Aquaworld Resort Budapest Hotel & Waterpark, brought together hoteliers, industry experts, and partners to explore emerging trends shaping a more innovative, efficient, and guest-centric future for the country’s hospitality sector. Across two days of meaningful conversations, attendees visited Booth 4 to discover how FCS Solutions supports hotel teams in working with greater clarity, confidence, and consistency. The event offered valuable opportunities to exchange insights with passionate professionals committed to elevating operational excellence in Hungarian hospitality.

FCS Solutions participated in the Kanto Hotel and Ryokan Industry IT & Renovation Exhibition and Trade Show at Grand Nikko Tokyo Daiba, bringing hospitality technology directly into a guest-room setting showcasing how our solutions help hotels and ryokans operate smarter, move faster, and stay truly guest-centric. The setup created a welcoming space for meaningful conversations, where hoteliers could explore practical solutions, ask real operational questions, and discuss everyday challenges around efficiency, service delivery, and guest requests. John Chan and Yuri Hayashi connected with industry leaders to walk them through how FCS1 supports modern hotel and ryokan operations.

EXPO HFTP Los Cabos 2025 brought together hospitality leaders, technology innovators, and decision-makers at the GR Solaris Lighthouse for a day of collaboration and industry insights. Our team, represented by Cecilia del Real and Mahwish Saleem, met with hoteliers from across the region to explore how FCS1 is helping properties modernize operations, enhance staff coordination, and elevate service standards. The event fostered meaningful conversations around digital transformation in Mexico’s hospitality sector, highlighting the growing need for unified platforms that streamline workflows, strengthen team productivity, and support long-term operational excellence.

The 2025 Marriott In-Market IT Workshop concluded after three inspiring days at the Bangkok Marriott Hotel The Surawongse, bringing together IT leaders and technology partners from across the region. The event served as a powerful platform for exchanging ideas on how technology continues to redefine the guest experience and enhance operational efficiency. The sessions were filled with practical insights, innovative discussions, and forward-thinking collaboration. FCS Solutions was proud to be among the innovators showcasing how FCS1 supports hotel operations through smart, integrated solutions. A heartfelt thank you to the Marriott leadership and organizers for their warm hospitality and meaningful conversations. With strong partnerships and shared vision, FCS Solutions looks forward to bringing FCS1 Cleaning to more Marriott hotels across Thailand, Cambodia, and Vietnam, helping shape a more connected and intelligent future for hospitality.

The FCS Solutions Sales Conference 2025 brought our global teams together on Pearl Island with one shared mission: to make FCS Solutions the best software for our customers and to strengthen the bonds within our team. Over the week, we combined strategic discussions with transparent sharing, celebrating wins, learning from challenges, and setting bold plans for the year ahead. Every session, from product feedback to sales strategy, was centered on how we can deliver greater value and smarter solutions for the hospitality industry. Beyond business, this gathering is also about people. By flying everyone in, we created the space to connect, collaborate, and celebrate milestones together, reinforcing the relationships that power our growth. The energy, ideas, and teamwork here on Pearl Island are paving the way for a stronger, sharper, and more connected 2025

FCS Solutions and Alcatel-Lucent recently partnered with the IT Phu Quoc Association, bringing together IT Managers from leading hotels in Phu Quoc, including Best Western, InterContinental, Regent, New World, Novotel, Green Bay Phu Quoc, Selavia Phu Quoc, and Wyndham. Highlights included Breakfast Attendance, Concierge, and Inspection Task, all designed to improve efficiency and enhance the guest experience. The comprehensive FCS1 ecosystem, covering every aspect of hotel operations, left a lasting impression and sparked strong interest in future collaboration.

The FCS Solutions China team proudly joined the TravelDaily Conference 2025 in Shanghai for the first time, marking a milestone at one of China’s most influential tourism and hospitality events. With over 1,800 attendees, the two-day event was filled with forums, panels, and guest sessions covering market shifts, sector-specific innovations, and the trends shaping the next era of hospitality. At Booth 21, our team—Christina Zhang, Irving Xue, Sam Hu, Caroline Meng, Sharon Hu, and James Wang—met with hoteliers and industry peers to explore how FCS1 solutions are transforming hotel operations, enhancing efficiency, and preparing properties for the future. 👏 Special thanks to the TravelDaily organizers for delivering a world-class platform, and to all who connected with us in Shanghai. We’re excited to continue building on these conversations and to support hoteliers across China as the industry embraces new opportunities.

Bali came alive with innovation as FCS Solutions joined the 2025 Marriott In-Market IT Workshop at the Sheraton Bali Kuta Resort. The event brought together IT Cluster Leaders from Indonesia, Malaysia, Singapore, Maldives, Japan, Australia, New Zealand, and the Pacific Islands for three days of collaboration and knowledge-sharing. Agnes Putri, Commercial Director Indonesia, presented “Beyond Service Excellence: Creating Hospitality Intelligence with FCS1”, sparking discussions on how AI and technology can unlock smarter hotel operations. Meanwhile, Kim Staughton, Commercial Director Australia, New Zealand, and The Pacific, and Agnes reconnected with industry peers and engaged new contacts eager to explore FCS1 solutions. The FCS booth was buzzing with energy, facilitating hands-on experiences and meaningful conversations. Special thanks to the Marriott team, including Ashish Kale, Craig Mills, Wallace Sim, Budi Wibowo, Kunal Kshirsagar, and Carrie Chow, for delivering a smooth and engaging experience. 📍 Next stop: Marriott In-Market IT Workshop 2025 – Bangkok, continuing the journey of hospitality innovation across the region.

On August 22, 2025, over 50 hospitality leaders including IT managers, GMs, C-level executives, and owners gathered in Chiang Mai for Unlocking the New Era of Smart Hospitality 2025. As sponsors, FCS Solutions showcased how FCS1 solutions enhance operations, elevate guest experiences, and unlock new opportunities. Papatchaya Supatamarat, Commercial Director of Thailand of FCS Solutions, shared insights on implementing smart technology to improve hotel efficiency. Attendees engaged in hands-on experiences at Booth 3 and explored forward-looking strategies for the future of hospitality operations. Special thanks to JW Plus for hosting a world-class event and highlighting Chiang Mai as a hub for innovation.

FCS Solutions returned to Four Points by Sheraton Linkou Taipei for another IT Workshop for Marriott Hotels, we introduced Marriott teams in Taiwan to FCS1 Call Accounting, FCS1 Voicemail, and the FCS1 Gateway. These solutions are designed to enhance communication, safeguard hotel operations, and improve overall efficiency. Giving Marriott teams the right tools to deliver seamless guest experiences.

FCS Solutions is proud to join as a key sponsor of the Annual Marriott International Jakarta Charity Golf Day 2025, taking place at the Sedayu Indo Golf Course. While the spotlight is on the fairways and greens, the true victory lies in giving back.

More than 70 industry leaders gathered to explore the future of facility and hospitality management. This session dives deep into how properties are reshaping engineering operations with automation, boosting productivity by up to 25%, achieving 12% higher guest retention, and lowering operational costs by 15%. Gain insights into the phased rollout process supported locally and learn from real-world case studies.

FCS Solutions participated in the International Hospitality Housekeeping & Laundry Summit Malaysia 2025, held on 16 July at Ballroom 3, Courtyard South Kuala Lumpur. The event provided an opportunity for attendees to experience how FCS1 enhances housekeeping operations through real-time task automation and streamlined amenity management, supporting teams in delivering spotless rooms, timely linen services, and consistent task completion.

HITEC 2025 in Indianapolis brought together the brightest minds in hospitality technology—and the results spoke for themselves. Hosted by Growth Advisors International Network (GAIN), this VIP event created the perfect space for genuine business conversations and actionable insights. The FCS US team: Mahwish Saleem, Barbara Angel, Anton Azarov, Alex Palmer, Cecilia del Real, and Stephanie Berryman, represented with energy and excellence, walking away with valuable leads and inspiration for what’s next. In a fast-evolving, AI-driven landscape, HITEC 2025 reminded us that real progress still happens through real, in-person connections. See you next year!

The "Artificial Intelligence for Enhancing Service Business in Tourism and Hospitality” organized by the Executive Housekeeping Association Thailand. The seminar sessions explored AI's transformative role in housekeeping operations from predictive maintenance to intelligent inventory management. The innovation showcase provided valuable networking opportunities with industry.​

The 2025 Accor Greater China GM Conference in Sanya brings together general managers from across the region for three days of connection, insight, and inspiration. Set against the stunning backdrop of Hainan’s tropical coast, the conference will feature strategic updates, leadership workshops, and guest speakers sharing fresh perspectives on the evolving hospitality landscape.

The IT Workshop for Marriott Hotels on March 4 is a focused, one-day event designed to empower hotel teams with the latest technology insights and operational best practices. Tailored for IT leads and operational managers, the workshop will feature a dedicated session by FCS Solutions on FCS1 Cleaning, showcasing how hotels can simplify and automate housekeeping workflows to enhance efficiency, improve turnaround times, and elevate the guest experience.

The 2024 APAC GM & Commercial Conference convened Hilton's leadership from across the Asia-Pacific region for a pivotal gathering focused on strategic growth and innovation. It’s a unique opportunity to exchange ideas, explore emerging trends, and delve into the strategies shaping the future of hospitality across the APAC region. Look for us at booth T-D3.

A premier gathering of hospitality leaders from across Mexico, this summit offers a platform for industry professionals to discuss trends, innovation, and sustainable growth. The one-day event will feature keynote speakers, panel discussions, and networking sessions focused on elevating guest experiences and operational excellence in the Mexican hospitality sector.